Escalation Matrix
| Customer Service Help Desk | lendingsupport@indmoney.com Response time : Within 48 hours |
| Management Escalation | Chief Compliance Officer (Sunny Bajaj): CCO@indmoney.com Chief Executive Officer (Ashish Kashyap): CEO@indmoney.com |
| Contact Details of our Partners | |
| TATA Capital Limited (“TCL”) | |
| Customer Support | Toll-free number: 18602676060 Email Id: customercare@tatacapital.com |
| Escalation matrix of TATA Capital Limited (“TCL”) | |
| Level 1 | Name: Francyna Dias Designation: Grievance redressal Officer Address: 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai-400 013 Phone no: 18602676060 |
| Level 2 | Chief Customer Redressal Officer (Rajesh Kumar) |
| DSP Finance Private Limited | |
| Level 1 | Email Id: customercare@tatacapital.com (TAT of response: 5 working days) |
| Level 2 | Grievance Redressal Officer: (TAT of response: 10 working days) A. Name: Mr. Nishant Atmakhoori B. Designation: Grievance Redressal Officer (GRO) C. Address: Mafatlal Centre, 11th Floor, Nariman Point, Mumbai, Maharashtra - 400021 D. Phone number: 02241484529 E. Email ID: grievance.officer@dspfin.com |
| Level 3 | Principal Nodal Officer (CGRO – Chief Grievance Redressal officer) (TAT of response: 10 working days) E. Email ID: nodalofficer@dspfin.com |
Link of RBI Complaint Management System: After 30 days from the date of grievance/query raised https://cms.rbi.org.in/
Sachet Portal: https://sachet.rbi.org.in/
Disclaimer:
This loan against Mutual Funds is being provided by our partners and the technology services are provided by INDmoney Tech Private Limited (Formerly known as Finzoom Investment Advisors Private Limited). Please be informed that INstaPlus is not an Indian Exchange traded product. All disputes with respect to INstaPlus would not have access to exchange investor redressal forum or arbitration mechanism in India. T&C apply.