Escalation Matrix
Level 1 - INDmoney Customer Support | |
Level 2 - Federal Bank Nodal Officer | If you do not receive a satisfactory response at Level 1, please send an email to escalate to our Nodal Officer. Head - Customer Grievance Resolution: Nikhil A Email: grievanceescalations@federalbank.co.in Address: The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 Contact: 0484-2866511 |
Level 3 - Principal Nodal Officer (Federal Bank) | If you do not receive a satisfactory response at Level 2, please send an email to escalate to our Principal Nodal Officer. Head – Service Quality Department : Minimole Liz Thomas Email: support@federalbank.co.in Address: The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 Contact: 0484-2626366 |
Level 4 - Banking Ombudsman (Reserve Bank of India) | If you are still not satisfied with the resolution of your complaint or have not received a satisfactory response within 30 working days of raising the dispute at Level 1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below: |