Grievance Redressal Policy


Grievance Redressal Policy for Credit Cards

Finzoomers Services Private Limited (“Company/ We”) believe that we are custodian of Customer’s (“you”/ “your”) trust, and it is our primary responsibility to ensure that you get satisfactory and delightful service when you enter any transaction with us.

To ensure the same, we have set this system to acknowledge, assess, and try to resolve all customer grievances on a real-time basis and ensure that the company's grievance redressal method becomes more meaningful and effective. We will provide you with a platform where you can raise your queries and concerns and we will extend all possible support to ensure your queries reach our respective partnered Card- issuer. We will try our best to settle all your complaints/queries to satisfaction level within the given framework of rules and regulations, we currently have a partnership with SBM Bank Pvt Ltd. We shall also ensure to take appropriate action so to avoid their occurrence in the future.

Complaint Redressal Process

If you have a grievance that you wish to redress, you may contact us with the details of your grievance through below mentioned channel of communication:

Communication Channel

Level 1: The customer’s can reach out to us at:

  • Email: supercard@indmoney.com
  • Letter: To the attention of Compliance Officer,
      Add: 624-625,6th Floor, Suncity Success Tower,
      Golf Course Extension Road, Sector-65, Gurugram-122005

All grievances shall be given acknowledged within 7 days of the receipt of complaint.

Based on type of grievance the company shall exercise all efforts to address the same as soon as it has received the complaint.

Step 2: Escalation Matrix

In case the customer is not satisfied with the decision or not have received any response within 14 working days, he/she may reach out to card issuer by sending an email to:

Email id /contact details of SBM customer support:
Grievance Redressal Mechanism of SBM Bank.

Details of Grievance Redressal officer:

Details of Grievance Redressal officer:

SBM Bank

Level 1:

Name:
Mr. Biju Joe
Contact details:
customercare@sbmbank.co.in
Complete Postal Address

306 - A, The Capital, G block, Bandra-Kurla Complex, Bandra East, Mumbai 400051, Maharashtra

Level 2:

Name:
Mr. Prakash Narayanan
Contact details:
customercare@sbmbank.co.in
Complete Postal Address

306 - A, The Capital, G block, Bandra-Kurla Complex, Bandra East, Mumbai 400051, Maharashtra