Grievance Redressal Policy

Finzoomers Services Private Limited ("Company/We") aims to give all its users a wonderful customer experience, so we make sure, we are available whenever you need our assistance."

To ensure the same, we have set up this system to acknowledge, assess, and try to resolve all customer grievances and ensure that the company's grievance redressal method becomes more meaningful and effective. We will provide you with a platform where you can raise your queries and concerns with us, and we will make sure that your concerns reach our partnered Bank(s) / NBFC(s). We will try our best to have your complaints/queries resolved in an appropriate manner within the given framework of rules and regulations, but the final resolution shall be provided by respective partnered bank/NBFCs. We shall also ensure to take appropriate action so to avoid their occurrence in the future.

Complaint Redressal Process

If you have a grievance that you wish to redress, you may contact us with the details of your grievance through the channel of communication:

All grievances shall be acknowledged within 7 days of the receipt of complaint.

Based on the type of grievance the company shall exercise all efforts to address the same as soon as it has received the complaint.

Level 2: Escalation Matrix - Credit Saison

In case the customer is not satisfied with the decision or has not received any response within 14 working days, he/she may reach out to specific Bank(s)/NBFCs by following their grievance redressal procedure.

Level 2 Escalation Matrix - IDFC

For Queries or Complaints, reach IDFC FIRST Bank at: Customer Care: 1800 10 888 Email Id: Banker@idfcfirstbank.com

Grievance Redressal:

If you are not satisfied with the response received from access channels, you can escalate your concern by contacting the Head/Senior Customer Care via email - head.customerservice@idfcfirstbank.com  or call @ 1800 10 888 (toll free) between 09:30 am and 6:00 pm (Monday to Saturday, excluding bank Holidays).

For any further escalation, write in to Ms. T Arora, PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India or call 022-41652710 between 10:00 am and 6:00 pm (Monday to Saturday, excluding bank Holidays). https://www.idfcfirstbank.com/support/grievance-redressal