CONSUMER CHARTER

INDmoney Global (IFSC) Private Limited

At INDmoney Global (IFSC) Private Limited (“INDmoney Global IFSC”, “Company”, “we”, “our”, or “us”), we are committed to conducting our business with integrity, transparency, fairness and accountability while offering global investment access as per the International Financial Services Centre (“IFSC”) framework regulated by the International Financial Services Centres Authority.

This Consumer Charter is adopted in line with the consumer protection principles articulated by the International Financial Services Centres Authority and sets out our commitment towards consumers and the rights and responsibilities of consumers.

Our Vision

To provide consumers with secure, transparent, technology enabled, and compliant access to global financial products and investment opportunities while maintaining the highest standards of consumer protection and responsible conduct.

Our Mission

  1. i) To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
  2. ii) To establish and maintain a relationship of trust and ethics with the consumers.
  3. iii) To always keep ‘protection of investors’ interest’ as a goal while providing service.

Rights of Consumers

Consumers dealing with INDmoney Global IFSC have the right to:

  • Clear, accurate and timely information about financial products and financial services, including information about associated risks, costs and terms & conditions.
  • Fair and equitable treatment
  • Receive prompt response in respect of any queries relating to the products or services.
  • Transparent and timely redressal of grievances.

Responsibilities of Consumers

Consumers are expected to:

  • Always deal with IFSCA registered entities.
  • Deal in permitted financial products and services responsibly and avoid speculative or risky investment decisions without understanding the associated risks.
  • Beware of financial scams including on social media.
  • Familiarise yourself with the grievance redressal mechanism.
  • Provide necessary documents and full, factual information as required under applicable laws.

Do's and Don'ts

Do's

  • Read all relevant documents carefully, including rights, liabilities and associated risks, before signing.
  • Maintain updated contact and KYC information with regulated entities.
  • Preserve transaction records and communications.
  • Use established and secure channels in digital transactions and money transfer.

Don'ts

  • Don't share passwords, OTPs, account numbers or sensitive information with anyone.
  • Don't make cash payments while dealing in any financial product and services in the IFSC.
  • Don't sign blank forms or rely on verbal promises from agents or service providers.
  • Don't fall for schemes or apps promising unrealistic returns.
  • Don't fall for misleading advertisements which may be false, exaggerated, misleading, deceptive or based on assumptions.
  • Don't give consent for usage of data or personal information for any unauthorized activity.
  • Don't deal with unauthorised persons.

This Consumer Charter may be reviewed and updated periodically to reflect regulatory developments, operational changes, or evolving consumer protection standards.