Indian Railway Catering & Tourism Corporation Ltd
Indian Railway Catering & Tourism Corporation Ltd (IRCTC)

Indian Railway Catering & Tourism Corporation Ltd (IRCTC)


Key Stats

Day's Price Range
52-Week Price Range
1 Month Return-2.25 %
3 Month Return17.5 %
1 Year Return-5.14 %

Company Financials

  • Annual
Value in ₹ crore

Peer Comparsion

Rank 10
Rank 10
Dividend Yield
Rank 8
Rank 1
Debt To Asset
Rank 10

Company Information

Indian Railway Catering and Tourism Corporation Limited IRCTC was incorporated as a Public Limited Company on September 27 1999 under Companies Act 1956. The Company received Certificate for Commencement of Business on December 2 1999. As a Central Public Sector Enterprise wholly owned by the Government of India and under the administrative control of the Ministry of Railways IRCTC is the only entity authorized by Indian Railways to provide catering services to railways offer online railway tickets and ticket booking services and deliver packaged drinking water at railway stations and trains in India. The Company were incorporated with the objective to upgrade modernize and professionalize catering and hospitality services managing hospitality services at railway stations on trains and other locations and to promote international and domestic tourism in India through publicprivate participation. It was conferred the status of Mini ratna CategoryI Public Sector Enterprise by the Government of India on May 1 2008.The Company operates one of the most transacted websites in the AsiaPacific region with transaction volume averaging 25 to 28 million transactions per month during the five months ended August 31 2019. It has also diversified into other businesses including nonrailway catering and services such as ecatering executive lounges and budget hotels which are in line with its objective to build a one stop solution for its customers.Currently the company operates in four business segments namely internet ticketing catering packaged drinking water under the Rail Neer brand and travel and tourism:Internet Ticketing: The Company is the only entity authorized by Indian Railways to offer railway tickets online through its website and mobile application. As of August 31 2019 more than 1.40 million passengers travelled on Indian Railways on a daily basis which consisted of approximately 72.60 of Indian Railways tickets booked online. As a result there are more than 0.84 million tickets booked through and Rail Connect on a daily basis. The Company currently operates one of the most transacted websites in the AsiaPacific region with a transaction volume of more than 25 million per month and 7.2 million logins per day. The booking of railway tickets through the internet is now available 24 hours per day 365 day per year with the only exception being daily maintenance closure from 23:45 hours to 00:20 hours. The main objective behind the introduction of the internet ticketing was that instead of requiring passengers to be physically present at the Passenger Reservation System PRS the PRS should be brought to the door steps of passengers.Catering: The Company provides food catering services to Indian Railway passengers on trains and at stations. Onboard catering services are referred to as mobile catering and catering services at stations are referred to as static catering. Pursuant to the catering policy issued by Ministry of Railways dated February 27 2017 Catering Policy 2017 it provides catering services for approximately 350 prepaid and postpaid trains and 530 static units. It provides catering services through mobile catering units base kitchens cell kitchens refreshment rooms food plazas food courts train side vending and Jan Ahaars over the Indian Railways network. All other catering units such as refreshments rooms at stations categorized at B or below AVMs milk stalls and trolleys are managed by zonal railways. The Company also offers ecatering services to passengers through its mobile application Food on Track and its e catering website Company also operates executive lounges budget hotels and retiring rooms for the convenience of the travelling passengers on Indian Railways.Packaged Drinking Water Rail Neer: The Company is the only entity authorized by the Ministry of Railways to manufacture and distribute packaged drinking water at all railway stations and on trains according to CRISIL. The Company manufactures and distributes packaged drinking water under brand Rail Neer. Currently it operates ten Rail Neer plants located at Nangloi Danapur Palur Ambernath Amethi Parassala Bilaspur Hapur Ahmedabad and Bhopal with an installed production capacity of approximately 1.09 million litres per day which caters to approximately 45 of the current demand of packaged drinking water at railway premises and in trains. To increase its presence in the packaged drinking water market at railway stations and to meet the growing demand the company is commissioning new Rail Neer plants at Sankrail Jagi Road Nagpur Bhusawal Jabalpur and Una. Further four new Rail Neer plants have been approved by the Companys Board of Directors and will be commissioned by 2021. The Company has also installed water vending machines WVMs at railway stations to provide purified chilled and portable drinking water to railway passengers at an affordable price.Travel and Tourism: The Company has been mandated by Indian Railways to provide tourism and travel related services. The Company has footprints in across all major tourism segments such as hotel bookings rail land cruise and air tour packages and air ticket bookings and it is known as one of Indias leading travel and tourism companies catering to the needs of diverse tourist segments. With the strength of being a CPSE under the administrative control of the Ministry of Railways it specializes in rail tourism.The Company has an established track record of delivering strong annual returns to shareholders and its return on equity has exceeded 23 for each fiscal year since Fiscal 2017. It has been a profitable and debt free company since incorporation.The Company has received several awards and recognitions including Satte Awards in the category of Excellence in Domestic Tour Operations in 2017 Dun Bradstreets PSU Awards in 2017 India Power Brand 2016 Award Indian eRetail Awards 2015 Best Use of Mobile App 2015 Most Trusted Brand in Railways Service Provider India Pride Awards 201415 World Travel Awards 2015 Website of the Year India Award 2015. Its packaged drinking water Rail Neer was ranked as a top performer by Consumer Voice Magazine in 2017. The Company has been honoured in the Fortune India Next 500 list for the year 2016 2017.The companys only Joint Venture with Cox Kings Limited with 50:50 equity in the name of Royale Indian Rail Tours Limited RIRTL was incorporated on 27th November 2008. Accordingly a luxury train having 23 coaches was manufactured fabricated and funded by the company and was marketed in the name of Maharajas Express and leased to the Royale Indian Rail Tours Limited RIRTL for running operating and managing the luxury tourist train. However due to certain issues between the equity partners the lease of the luxury train was withdrawn and the JV Agreement dated 10th December 2008 and terminated on 12th August 2011. The Honble Supreme Court permitted IRCTC to operate the said luxury train. Cox Kings Limited initiated arbitration proceedings seeking restoration of Joint Venture Agreement. IRCTC filed a petition against Royale Indian Rail Tours Limited RIRTL and Cox Kings Limited and Others before National Company Law Tribunal NCLT where the said Company RIRTL was declared to be in managerial dispute. During the FY 201920 as per the decision of Government of India to disinvest the shareholding by 12.6 of paid up share capital of the Company the initial public offer was held on 30th September 2019 and the shares of the Company were listed on NSE and BSE on 14th October 2019. IRCTC introduced two Tejas Trains on the LucknowNew Delhi and AhmedabadMumbai routes While 1 passenger trainwas launched on the VaranasiIndore route. It launched international cruise packages. It operated River Cruise packages to GangasagarSunderban and on the Godavari River. It introduced packages for heritage routes of PatalpaniKalakund. It launched Pilgrim Special Trains for tourists. It organised first Adventure tourism package to North East India. Two new Rail Neer Plants were set up at Sankrail and Maneri. Five new Rail Neer Plants were set up at Sanand Hapur Nagpur Mandideep and Jagi Road during FY 201920.In FY 2020 21 total 21 Bharat Darshan Trains 04 Pilgrimage Special Tourist Train operated with 13312 passengers 2426 passengersrespectively. It launched 5 trips of Deluxe Tourist Train in the 2nd Half of FY 2020 21. Out of them IRCTC was able to operate 01 trip of Deluxe tourist train covering Jaisalmer and Jodhpur. During FY2021 the Department of Investment and Public Asset Management DIPAM Ministry of Finance announced Offer for Sale OFS of shares by Promoters for disinvestment of 1600000 equity shares of Rs 10/ each which was further diluted. As on 31st March 2021 IRCTC provided Onboard Catering Services in 490 Special Trains out of which catering services in 243 trains were provided through the pantry cars. It operated two trips of Golden Chariot with 55 guests onboard. It launched five trips of the Deluxe Tourist Train in the 2nd Half of FY202021. Out of them IRCTC was able to operate 1 trip of Deluxe Tourist Train in the name of Padharo Rajasthan covering Jaisalmer and Jodhpur with 84 passengers on board. It launched and operated 1 Adventure Tour TrichyTawang which covered Guwahati Dirang TawangSangthi Valley Guwahati with six passengers.In FY 2022 IRCTC touched another milestone of achieving a record booking of 15.88 lakh tickets on 21st March 2022. It launched eticket booking through AskDisha Chatbot and IRCTC BOB Loyalty Cobranded Credit Card on RuPay platform in collaboration with Bank of Baroda. It signed an agreement with leading cruise liners by giving them advantage of sailing to some of the best Indian and international destinations. It launched and operated a number of Land Tour Packages Domestic Air Packages Bharat Darshan Pilgrimage Special Tourist Train State Special Trains customized travel packages Deluxe tourist train and IRCTC Corporate Trains during FY 2022. With full resumption of passenger train services it started the operation of Rail Tour packages and accordingly the process of getting earmarked berths in the requested trains. It operated Ramayana Yatra with AC Deluxe tourist train covering all major destinations of Lord Rama like Ayodhya Sitamarhi JanakpurVaranasi Prayagraj Chitrakoot NasikHampi Rameshwaram KachipuramBhadrachalam. With respect to Catering segment operations of regular Rajdhanis Tejas Gatiman Vande Bharat Shatabdis Duronto and Mail/ Express trains were under suspension during the year 2020 21 and only special trains were operated by Railways to facilitate movement of passengers. As on 31st March 2022 IRCTC provided Onboard Catering Services in 391 Trains and managed 180 refreshment rooms 55 Jan Ahaars 06 Cell Kitchens and 306 Food Plaza/Fast Food units. ECatering started picking up orders and average meals booked through eCatering in March 2022 were 24813 per day. It commissioned the 15th Railneer plant at Una in Himachal Pradesh and commenced commercial operations during FY 2022. It operated two Rail Yatri Niwas at New Delhi and Howrah and two BNR Hotels at Puri and Ranchi. It operated 3 charter trips with 208 domestic tourists onboard. It marketed and promoted the deluxe train tours for the domestic tourists. It operated 16 State Special Trains for Delhi Government and carried 15757 tourists to various pilgrim places.
OrganisationIndian Railway Catering & Tourism Corporation Ltd
HeadquartersNew Delhi