Grievance Redressal Policy

To enable the Client to invest in US Stocks, the Client can open an account with regulated US brokers such as DriveWealth LLC and Alpaca Securities LLC through a connect on INDmoney application. This service is provided by the Global access unit of INDmoney Global (IFSC) Private Limited

We have formulated an escalation matrix for Clients’ US Stocks a/c’s to ensure that Clients’ concerns are routed and addressed by the right team. Clients are requested to read and understand the below escalation matrix to ensure timely redressal of your concern.

Level 1

If a Client has any grievances/complaints, the Client can send an email to escalationusstocks@indmoney.com

Level 2

If the Client’s issue is unresolved after a period of 7 (seven) business days from the date of first raising the issue at Level 1 or if the Client is not satisfied with the response provided at Level 1, the Client may, post completion of a 7 (seven) business days period from the date of first raising the issue at Level 1, write to the Grievance Officer on grievanceusstocks@indmoney.com

Note: If any query/ complaint requires additional time, the Company will inform the Client of the reason for the delay and provide expected timelines for resolution of the issue raised.

Level 3

If the Client’s issue is unresolved for a period of 7 (seven) business days after the Client reaches out to the Grievance Officer as provided in Level 2, the Client may write directly to the US stock brokers.

If your US stocks a/c is with Alpaca LLC, please write tosupport@alpaca.markets

If your US Stocks a/c is with DriveWealth LLC, please write tosupport@drivewealth.com

We believe that Client service is a crucial element for the growth of Business, and we want to ensure the best Client experience while using our products and services. To ensure that the Company's grievance redressal mechanism is more meaningful and effective, this system has been set up to analyze and solve all customer grievances in real-time and take appropriate action to avoid their occurrence in the future.

We try to ensure that the redressal sought is just and fair and is permissible within the given framework of rules and regulations.